Shipping policy

Shipping Policy – AftertreatmentParts.com

At AftertreatmentParts.com, we strive to fulfill and ship orders as quickly as possible. We ship worldwide with tracking from Calgary, Alberta.

Order Processing and Cut-Off

  • All orders submitted before 1 PM MST are fulfilled the same day.
  • We will also try to get orders placed after 1 PM out the same day. We often make end-of-day drop-offs to our carriers for late orders.

Delivery Times

  • We advertise overnight shipping, but please note that this is not a guarantee. We make every effort to ship orders overnight, but factors beyond our control can affect delivery times.

Factors That May Affect Shipping Times

We work with third-party carriers (UPS, FedEx, DHL, Purolator), and their operations can be affected by:

  • Weather and road conditions
  • High carrier volumes, holidays and service disruptions
  • Remote or rural delivery addresses
  • Incorrect or incomplete shipping addresses

Shipping Rates & Destinations

  • Shipping rates are calculated at checkout based on your order’s weight and destination.
  • We ship mainly to Canada and the USA, and we also ship to other countries. Europe and Puerto Rico are our most common international destinations.

Customs & International Shipping

  • For cross-border shipments, we prepay and handle all customs import duties and brokerage fees to simplify and speed up delivery while reducing costs for you.
  • However, customs processing may cause additional delays outside our control.
  • Duties and fees on returned items are the customer’s responsibility. See our Return & Refund Policy.

Order Accuracy & Lost Shipments

  • We handle a high volume of shipments, and the vast majority arrive on time. However, shipping delays and lost packages do happen occasionally.
  • If your package is lost, we take full responsibility. We will replace and fulfill your order at our expense. We do not pass the issue on to our customers.
  • We are with you every step of the way and will work to resolve any shipping issue as quickly as possible.

Questions or Delays?

If you have any concerns or experience delays, contact our customer support team and we’ll help right away: support@aftertreatmentparts.com · 1-587-438-8819 (Mon–Fri 7am–7pm, Sat–Sun 10am–3pm).