Warranty & Return

AftertreatmentParts.com General Warranty and Return Policy (EXCLUDES: DEF Pumps, Read below)

Return Policy: At AftertreatmentParts.com, we aim to provide high-quality parts and customer satisfaction. If you need to return a part, here’s our policy:

  • 30-Day Return Window: Returns are accepted within 30 days from the date the order is received.
  • Condition of Returned Parts: To be eligible for a return, parts must be unused and in their original, unopened packaging. If the product packaging is opened, a restocking fee of 25% will be charged.
  • No Returns Beyond 30 Days: We do not accept returns past the 30-day period.
  • Refund Process: Upon receipt and inspection of the returned item, we will process your refund or exchange as per the terms of this policy.

Warranty Policy: We stand by the quality of our products with a robust warranty:

  • 1-Year General Warranty: We offer a 1-year, no-questions-asked warranty on all parts, with the exception of DEF Pumps.
  • DEF Pumps Warranty: DEF Pumps are covered under a 3-month warranty, provided that the tank header suction screen, supply filters, and tank are cleaned by a qualified technician.
  • Expedited Warranty Procedure: For an expedited warranty process, we will charge for a replacement part, which will be refunded once the warranty claim is approved.
  • Warranty Inspection: Parts submitted for warranty will undergo inspection to validate the warranty claim. This includes verification of the date of purchase, proof of purchase, and for DEF Pumps, a work order confirming that installation procedures were followed.

How to Initiate a Return or Warranty Claim:

  • Contact our customer service team at support@aftertreatmentparts.com
  • Provide your order details and the reason for return or warranty claim.
  • Follow the instructions provided by our team to proceed with the return or warranty process.

AftertreatmentParts.com DEF Pump Replacement and Warranty Procedure

Key Points for Warranty Coverage:

To qualify for a warranty on the DEF (Diesel Exhaust Fluid) pump from AftertreatmentParts.com, the following essential steps must be diligently followed and documented:

  1. DEF Tank Maintenance:

    • Completely empty and thoroughly clean the DEF tank to remove any contaminants.
    • Ensure the tank is free from debris and residue after cleaning.

  2. Filter and Seal Replacement:

    • Replace the DEF tank header suction filter or screen and any applicable seals.
    • Inspect and replace any in-line filters between the DEF Pump and the tank. Pay special attention to in-line screens behind fittings.

  3. Leak Checks on DEF Lines:

    • Carefully inspect all DEF lines for leaks, both suction and external.
    • Ensure that the system is airtight and secure.

  4. System Pressure and Functionality Test:

    • After the repair, verify that the system reaches the proper pressure.
    • Perform a functionality test to confirm the system operates correctly.

  5. Documentation and Qualified Technician:

    • All steps must be documented thoroughly, including dates and detailed descriptions of the work performed.
    • The procedure must be completed by a qualified and competent technician.
    • This record must be kept and made available upon request by AftertreatmentParts.com.

Warranty Claim Process:

  • Initial Contact: Contact our customer service team to initiate a warranty claim.
  • Submit Documentation: Provide detailed documentation of the replacement procedure, including proof of cleaning, filter replacement, leak checks, pressure tests, and technician qualifications.
  • Review and Approval: Our team will review the provided documentation. We may request additional information if necessary.
  • Warranty Fulfillment: Upon approval of your claim, we will proceed with the warranty fulfillment process.

Safety and Compliance:

  • It's crucial to follow all safety guidelines during the replacement process.
  • Non-compliance with these steps may result in the warranty being voided.

Contact Information: For any questions or to begin a warranty claim, please contact our customer service at support@aftertreatmentparts.com

Note: This policy is subject to change. We recommend customers review the policy periodically.