Warranty & Return
AftertreatmentParts.com General Warranty and Return Policy
Return Policy:
At AftertreatmentParts.com, we aim to provide high-quality parts and customer satisfaction. If you need to return a part, here’s our policy:
- 30-Day Return Window: Returns are accepted within 30 days from the date the order is received.
- Condition of Returned Parts: To be eligible for a return, parts must be unused and in their original, unopened packaging. If the product packaging is opened, a restocking fee of 25% will be charged.
- No Returns Beyond 30 Days: We do not accept returns past the 30-day period.
- Refund Process: Upon receipt and inspection of the returned item, we will process your refund or exchange as per the terms of this policy.
Warranty Policy:
We stand by the quality of our products with a robust warranty:
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1-Year General Warranty: We offer a 1-year, no-questions-asked warranty on all parts, with the exception of DEF Pumps.
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DEF Pumps Warranty: DEF Pumps are covered under a 3-month warranty, provided that the tank header suction screen, supply filters, and tank are cleaned by a qualified technician.
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Expedited Warranty Procedure: For an expedited warranty process, we will charge for a replacement part, which will be refunded once the warranty claim is approved.
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Warranty Inspection: Parts submitted for warranty will undergo inspection to validate the warranty claim. This includes verification of the date of purchase, proof of purchase, and for DEF Pumps, a work order confirming that installation procedures were followed.
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Warranty Claim Procedure: If a customer experiences an issue with a part during the warranty period, they must first allow AftertreatmentParts.com the opportunity to provide a replacement part within a reasonable timeframe. If providing a replacement is not possible or unreasonable in timeline, we will refund the price of the part. Refunds will not be issued if a replacement part could have been provided within a reasonable period but was not requested.
Limitation of Liability & Assumption of Risk:
By purchasing and using our products, the purchaser expressly acknowledges and agrees to the following terms:
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Limited Liability: The maximum liability of AftertreatmentParts.com, its owners, employees, affiliates, and suppliers, shall not exceed the original purchase price of the product. Under no circumstances shall AftertreatmentParts.com be liable for any consequential, incidental, indirect, punitive, or special damages, including but not limited to loss of revenue, loss of business, equipment failure, downtime, or labor costs, arising from the use or misuse of our products.
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Assumption of Risk: The purchaser understands and acknowledges that the installation, use, or modification of vehicle parts carries inherent risks. By purchasing and using any product from AftertreatmentParts.com, the purchaser assumes all responsibility for any potential damage, failure, or loss caused by the use, misuse, improper installation, or negligence related to our products.
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No Guarantees of Compatibility or Performance: While we strive to provide accurate product descriptions and compatibility information, it is the purchaser's sole responsibility to verify that the product is suitable for their specific application. We do not guarantee that a product will perform to specific expectations beyond manufacturer specifications.
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Proper Installation Requirement: The purchaser acknowledges that all parts should be installed by a qualified and competent professional. AftertreatmentParts.com is not responsible for any improper installation, lack of maintenance, or failure to follow manufacturer guidelines, which may result in damage or void the warranty.
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Third-Party Liability: AftertreatmentParts.com is not responsible for any damages, injuries, legal claims, or liabilities arising from the use of our products. The purchaser is solely responsible for ensuring compliance with all local, state, and federal regulations.
How to Initiate a Return or Warranty Claim:
- Contact our customer service team at support@aftertreatmentparts.com.
- Provide your order details and the reason for return or warranty claim.
- Follow the instructions provided by our team to proceed with the return or warranty process.
AftertreatmentParts.com DEF Pump Replacement and Warranty Procedure
Key Points for Warranty Coverage:
To qualify for a warranty on the DEF (Diesel Exhaust Fluid) pump from AftertreatmentParts.com, the following essential steps must be diligently followed and documented:
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DEF Tank Maintenance:
- Completely empty and thoroughly clean the DEF tank to remove any contaminants.
- Ensure the tank is free from debris and residue after cleaning.
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Filter and Seal Replacement:
- Replace the DEF tank header suction filter or screen and any applicable seals.
- Inspect and replace any in-line filters between the DEF Pump and the tank.
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Leak Checks on DEF Lines:
- Carefully inspect all DEF lines for leaks, both suction and external.
- Ensure that the system is airtight and secure.
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System Pressure and Functionality Test:
- After the repair, verify that the system reaches the proper pressure.
- Perform a functionality test to confirm the system operates correctly.
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Documentation and Qualified Technician:
- All steps must be documented thoroughly, including dates and detailed descriptions of the work performed.
- The procedure must be completed by a qualified and competent technician.
- This record must be kept and made available upon request by AftertreatmentParts.com.
Warranty Claim Process:
- Initial Contact: Contact our customer service team to initiate a warranty claim.
- Submit Documentation: Provide detailed documentation of the replacement procedure, including proof of cleaning, filter replacement, leak checks, pressure tests, and technician qualifications.
- Review and Approval: Our team will review the provided documentation. We may request additional information if necessary.
- Warranty Fulfillment: Upon approval of your claim, we will proceed with the warranty fulfillment process.
Safety and Compliance:
- It is crucial to follow all safety guidelines during the replacement process.
- Non-compliance with these steps may result in the warranty being voided.
Contact Information:
For any questions or to begin a warranty claim, please contact our customer service at support@aftertreatmentparts.com.
Note: This policy is subject to change. We recommend customers review the policy periodically.